Frequently Asked Questions (FAQs)

Product Details

Contact

Payments, Discounts, Promos, and Credits

Orders

Shipping, Returns, and Exchanges

Product Details

Are the gemstones real?  

Absolutely! Unless stated others, all gemstones on our designs are natural. 

How do I care for my jewelry? 

Because gemstone properties are not all the same, each piece of jewelry will will be provided with a tag that tells you how to care for your special jewelry. 

Are the online images to scale?

Although we do our absolute best to make sure you get what you desire based on what you view online, the items may slight variations in color due to the effects of lighting. 

Contact Us

What do you need to contact us about? (please remove space before the "@" sign below)

General: Go to the Contact Page or feel free to email us at assistance @ yldflower.com for any questions.

Payments, Discounts, Promos, and Credits

What payment methods do you accept?

We accept:

    • all major credit cards (VISA, Mastercard, AMEX)
    • PayPal
    • Google Pay
    • Apple Pay

We DO NOT accept:

    • cash
    • checks
    • money orders
    • purchase orders
How soon will I be charged for my order? 

Your payment information will be processed within 24 to 48 hours after you've made your purchase to ensure the availability of funds. 

Where do I find discounts for your products?

YLD Flower offers discounts through emailed newsletters, social media, and our website in the form of coupons, sales, and bulk discounts. Please read the terms of the coupons carefully as it may not always allow you to use it with sale items or other discounts.

Orders

Do you charge sales tax?

Yes, YLD Flower collects and remits sales taxes based on the shipping address (not the billing address) that require us to collect taxes by law, including California, Kentucky, Nevada, Ohio, Pennsylvania, New York, South Carolina, and Washington.

How long will it take to get my order?

Since most of our items are handmade, our process time is approximately 5 to 7 business days. Then based on your location and shipping preference, it may take anywhere from 1 to 7 business days for delivery. 

Any orders not received within 45 days of purchase date will be given a full refund PLUS 2.5% store credit based on the items ordered, but not received.

Can I change my order details after I've paid (for example, shipping address)?

You may change your details as long as your order status is processing. Once your status is changed to shipped, you will no longer be able to change the details of your order.

However, if your order has not yet been shipped and you would like to make changes to your order, simply email (please remove the space between "assistance" and the "@" sign) assistance @yldflower.com with your order number and the change you'd like to make.

 

SHIPPING, RETURNS, AND EXCHANGES


How do I track the shipment of my order?
When you make an order, you will have an option to receive text message notifications. Once your order is shipped, you will receive a text and a notification email with your tracking information.

Do you ship internationally? 

Yes we do! Our flat rate fee for shipping internationally is $15.00. Please note, however, that all border and customs issues will be your responsibility alone. Item information may be noted on the package details to facilitate customs clearance and abide by the laws associated with international shipping. However, packages may be subject to inspection by postal authorities. 
What is your return policy?
Items may be returned on a case by case basis. However, please take into consideration that returned items may incur a shipping fee. 

Qualified returns include items that are not used, damaged, or altered in any way. For returns, please email assistance@yldflower.com with your order number, clear photo of your product and the reason you would like to return it.

Can I use my store credit for shipping returned products?

Store credit may be used for shipping costs. Please let the representative you connect with know that you would like to use your store credit.

Do you have an exchange policy?

YES! Our goal is to have you LOVE our store. So if you are unsatisfied with your order, all you have to do is email us a picture of your item at assistance@yldflower.com, explain the reason for your return and we will do our best to accommodate you. 

Do you have a refund policy?

We provide refunds on uncustomized products on a case-by-case basis. Please contact assistance@yldflower.com to connect with a representative. 
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